Weber's goal is to make our customers' lives easier by enabling them to optimally operate their systems throughout the entire life cycle. On one hand, this is done at the equipment level through holistic, innovative, and efficient line solutions. On the other hand, digital products and services play an essential role as part of the holistic approach and when it comes to all-round support for production operations. This is why Weber has developed a number of digital products and services that help customers manage their data and information more easily. In line with future-proof, digitalized production processes, these products provide a one-stop shop for data analysis and information retrieval. The basis of Weber Factory Solutions is the Weber FactoryCockpit, which acts as a data center and offers the option of integrating other products such as Weber FactoryCare and VideoAssist for comprehensive, holistic digitalization. In addition, the Weber Portal provides customers with a quick and user-friendly introduction to the world of Weber through information and a wide range of services.
Weber digital products always guarantee comprehensive data security. Each customer has their own cloud-based user profile with private storage space for their production data. All data remains the property of the customer, is protected by a hardware firewall and encrypted when transferred to the cloud.
With the Weber FactoryCockpit, all information such as production data, analyses, and reports are available 24/7, in real time and from anywhere, be it from the production floor, the shift supervisor's office, or during a planning meeting. At the heart of this digitalized production is a well-structured dashboard where the live status and all relevant performance and quality data are displayed line-by-line and in one overview – from give-away and yield to good production and packs per batch to uptime. The user can choose between different information detail levels and view individual machines, lines, departments, or the entire production. To directly assess the current production situation and address potential production deviations, the dashboard displays the line status of the past eight hours. If required, a more detailed view of specific days and points in time is also possible. When displaying machine data, the time range selection is customizable. This allows for timely and well-founded analysis and identification of temporary error patterns and root causes. This data can also be used in targeted measures to improve machine and production effectiveness long term, such as operator trainings. Reports and statistics also allow production data to be compared with average values of all previous batches or productions per recipe and thus provide the basis for production optimization and production planning. To facilitate internal coordination with other departments or shift handover, the reports can be generated individually and printed as PDFs. All in all, the Weber FactoryCockpit provides maximum transparency and supports decision-makers and managers in food processing companies in quickly making the right call.
Unforeseen machine downtimes or line component failures are very costly in automated production and can also lead to penalties or even delistings from food retailers. A key measure to prevent these risks is regular maintenance of production machines and lines. Weber FactoryCare supports food processing companies in this process and keeps track of all tasks related to servicing of machines and lines – centrally located in an app and independent of the manufacturer. Instead of tedious, manual record keeping, the Weber FactoryCare now makes upcoming maintenance predictable and eliminates information loss as cause of error. Customers have the option to create individual user accounts based on roles such as administrators or managers with different access and user rights. In addition, FactoryCare offers various options for providing the system with additional information. It is possible to add specific intervals and to assign specific work times and staff to the maintenance jobs. It is also possible to link images, videos, documents, and text comments. For maximum transparency, maintenance jobs and associated final reports can be stored in different versions in the system.
All relevant information and services are available 24/7 and at a glance: Acting as an introduction to the world of Weber, the portal offers customers direct access to a variety of useful functions and the option of navigating to other Weber platforms, such as trainings and e-learning modules of the Weber Academy. Access is user-friendly and easy through a seamless Single-Sign-On connection. In the Weber Portal, customers can find an overview of all their Weber machines. In addition to equipment information, a catalog of all matching spare parts, wear parts, and slicer blades can be displayed. With just a few clicks, the customer can select and even order parts directly through the portal. The catalog also provides relevant documents such as operating instructions, certificates, and invoices. During company audits, it is especially helpful to have these documents organized and easily accessible. Should the need for technical assistance from the Weber Service Team arise, customers have multiple ways to issue a request through the Weber Portal. For one, this can be implemented via Augmented Reality solutions with the help of Weber Remote Support for quick, efficient error diagnosis. Secondly, service tickets can be opened directly in the portal and service technicians can be requested for an on-site visit. A user-friendly ticket management system and an archive of service calls with the respective service reports ensure total transparency. The dashboard is another useful feature of the Weber Portal. Provided the machines are connected to the internet and both Weber FactoryCockpit and FactoryCare are being used, the customer can see relevant data such as yield, give-away, and maintenance work in real-time. With the basic information displayed, the user is able to quickly decide if any action is required and can directly go to the FactoryCockpit for a more detailed view. With the help of customer feedback, the Weber Portal is continuously being improved.