Home Reporting security vulnerabilities

Thank you!

Thank you very much for your message to Weber Food Technology SE & Co KG.

We will process it as soon as possible and get back to you shortly.

Information on reporting security vulnerabilities

If you have discovered a potential security vulnerability, you can report it to us at the following address: ot-security weberweb.com or use our contact form on this page.

We would like to thank everyone who helps to make our systems more secure.

What this contact-adress is intended for

Please use this email address exclusively for:

  • Reports of potential security vulnerabilities
  • Technical security notifications
  • Responsible security research

We review every report and respond as quickly as possible.

What this contact is not intended for

Please do not use this address for:

  • General support or service requests
  • Product or usage questions
  • Complaints or legal issues
  • Privacy requests (e.g., GDPR requests)
  • Marketing or sales inquiries

For these matters, please use the regular contact options.

Welche Informationen wir benötigen.

To help us process your report efficiently, please provide us with as much information as possible.

Ideally, this should include:

  • the affected product, system, or machine
  • software or firmware version (if known)
  • Description of the vulnerability
  • Steps to reproduce the issue
  • Possible impacts (e.g., access, manipulation, availability)
  • Screenshots, log files, or proof-of-concept, if available

Incomplete reports will also be reviewed, but may result in delays.

Contact us

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Information regarding your current setup

Information regarding your current setup

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Important Note

This page is intended solely for reporting security vulnerabilities and security-related incidents.
For all other inquiries, please use the designated contact channels.

Advice for reporters

We ask that you:

  • Do not modify, delete, or download any data
  • Do not perform any tests that could compromise our systems
  • Do not publicize any vulnerabilities you find until they have been fixed
  • Provide sufficient information to reproduce the issue

How we handle reports

How We Handle Your Report

  • We handle every report in a structured and confidential manner:
  • We confirm receipt of your report within 2 business days
  • We assess the report for relevance and criticality
  • We analyze the technical cause
  • We implement appropriate measures (e.g., workaround, update)
  • We notify affected customers, if necessary

Our goal is to quickly identify and resolve security risks.

How we handle reports

How We Handle Your Report

  • We handle every report in a structured and confidential manner:
  • We confirm receipt of your report within 2 business days
  • We assess the report for relevance and criticality
  • We analyze the technical cause
  • We implement appropriate measures (e.g., workaround, update)
  • We notify affected customers, if necessary

Our goal is to quickly identify and resolve security risks.

Cooperation and Confidentiality

We:

  • take all reports seriously
  • treat all information confidentially
  • do not take legal action against reports made in good faith
  • work closely with partners and suppliers as needed

Scope of Application

This contact option applies to:

  • Machines and systems from Weber Food Technology
  • Software for, e.g., PLCs, IPCs, or safety systems
  • Digital components and interfaces
  • Remote service and connectivity solutions
  • IT systems from Weber

If you are unsure whether your report is relevant, please submit it anyway.